Notary Signing Agent (NSA) Certification Practice Exam

When borrowers refuse to sign documents during a notary signing, the recommended response is to call the contracting company. This is the correct approach because it ensures that the situation is documented and addressed by the appropriate parties who may have further instructions or solutions. Additionally, the contracting company has oversight and may know the specifics of the loan or transaction that could facilitate the signing process.

While halting the appointment, contacting a supervisor, and proceeding without their signatures might seem like reasonable options, they do not address the need for proper communication and documentation. Halting the appointment could lead to unnecessary delays without first seeking guidance. Contacting a supervisor may be useful, but it does not directly involve the party that has direct authority over the transaction, which is the contracting company. Proceeding without signatures is not appropriate, as it can have legal and transactional implications, potentially nullifying the purpose of the signing. Hence, reaching out to the contracting company is the most effective and organized way to handle the situation.